Shipping policy
Shipping Policy
Last Updated: September 9, 2026
At our pet store, we want to make sure your pet’s products arrive safely and on time. We carefully process every order and work to provide a smooth shipping experience.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or major holidays.
You will receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has shipped.
Shipping Times
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Processing Time: 1–3 business days
- Total Estimated Delivery: Approximately 4–10 business days
Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and delivery location.
Free shipping may be offered on qualifying orders during promotional periods. Any applicable free-shipping requirements will be clearly stated on our website or at checkout.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email. Please allow up to 48 hours for tracking information to update after your package has been shipped.
Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If your package is marked as delivered but you cannot locate it, please check around your delivery area and contact the carrier. You may also contact us for assistance.
We are not responsible for packages that are incorrectly addressed by the customer, stolen after confirmed delivery, or delayed due to circumstances outside our control.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an incorrect address, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.
Damaged Items
If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged package and item. We will review the situation and determine the appropriate resolution.
Contact Us
If you have questions about your order or our shipping policy, please contact our customer support team through the contact information provided on our website.
Thank you for choosing our pet store! We appreciate your business and are happy to help keep your pets happy.